If this does not help, pleasemessage us. Source. If you havent created an account, this is a good place to start. Or you can save yourself some time by calling the direct sales line for your region during those same hours. By signing up, you agree to our Terms of Use and Privacy Policy. Find out when service will be restored. Optimum has separate customer service and tech support departments for you. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Optimum charges $13.50/mo. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. We appreciate your patience as we work to get your service restored. All rights reserved. Select your internet provider and enter your account number. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). At the moment, we haven't detected any problems at Optimum. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Curious what other providers are in your area? The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Main Menu Back. Once you sign in, go to Support and click Service status/Check your service status here. We can't get your messages right now. If you are having issues, please submit a report below. It is not you, it is me. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Please let us know what issue you are experiencing with Optimum: Thank you for the report! for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". They only let their customers know about half an hour ago. All rights reserved. We will debit 2023 CSC Holdings, LLC. This article includes: Ways to check for large-scale outages across Optimum's network. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. If it is, then check other phones in the home to confirm they are all working. 1. Is your internet out? Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. View Frequently Asked Questions. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. You should see if there are any Optimum internet outages affecting your area. ^Whitney, Hello Raemond! Optimum=trash internet service. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Today they made her cry and this weekend we cut the cord! It is not you, it is me. It is not you, it is me. Try visiting the following official links: Hello Marc! Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Frustrations? Hi there! Is GTA 5 Online Down Or Is It Just You? You don't have to spend hours trying to solve the issue. Problems in the last 24 hours in East Bank, West Virginia. ^Mark It never hurts to plan ahead for a customer service call. Also don't post any of your personal information. Check the Optimum Facebook page. Plug your equipment back into the power source. Problems in the last 24 hours in Menlo Park, California. Learn how the long-coming and inevitable shift to electric impacts you. Optimum equipment. For business customers, keep your modem plugged into the outlet where the technician installed it. We are currently working to resolve this as quickly as possible. Check the settings on important communication channels. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. In the last three months, how would you rate Optimum? You did everything to make her day miserable. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. I am terribly sorry to hear that you are without service at this time. Invalid password, please complete all fields. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. I like to always be up to date on the latest news in the industry and write about it. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Dec 20, 2022. Outage reports and issues in the past 15 days originated from: Tips? 2010-2023 CableTV. You did everything to make her day miserable. Find out what is going on. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Or return equipment to a live person? . If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. There could even be connection issues between your home or business and the nearest utility pole. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. @OptimumHelp You aren't here to help. However, it could also be a random problem on your side. Cable & internet went down here a little before 8am. Having problems? It's possible if you file a claim on your own. @optimum is only giving me a $20 credit for the loss of service. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Latest outage, problems and issue reports in social media. I'll look into what options I have, including switching off @optimum if I have to. Go to the Outage Refunds product on DoNotPay. Realtime status of outages and problems with service providers. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. No internet yet again for random stretches of the day. Get more . According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. We are always here to help! Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. @OptimumHelp You aren't here to help. Sign In. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Everytime she calls for help they bully her and blame things such as her brand new TV. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Information about your use of this site is shared with Google. This raises the question, donthey have any customers under 70. User reports indicate no current problems at Optimum / Cablevision. Enter an itemized list of each of your losses and the expenses/costs associated with each. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Leave a message in the comments section! If it's a cordless phone, is it fully charged? By this calculation, a month of 30 days should = $85.71. Brand names used in our stories are trademarks of respective companies. Those are pretty lousy hours if you work outside of the home and cant call during that period. Internet speed issues - 13 %. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Search Twitter for #optimumdown. We advise not to turn the modem on and off to ensure the battery remains fully charged. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Realtime status of outages and problems with service providers. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Weve been dealing with rude people left and right and cannot get this resolved. Upload documents or photographic evidence that proves your losses. An outage is declared when the number of reports exceeds the baseline, represented by the red line. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! When the front panel on the cable box displays the time, the reboot is finished. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 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Unplug your router (don't just press the power button). Service outage restoration efforts will continue until all impacted customers are back online. Realtime status of outages and problems with service providers. $180. Please try again later. ^Angie My 70+ year old mother has been a loyal @optimum customer forever. If it's just one phone, then you'll need to narrow things down further. 2,000. Are you currently in need of any assistance? ^Whitney, Hello Raemond! S.E. A tech enthusiast since ever. 2,000. Hello Czarina! Enable your Wi-Fi call setting. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Source. Learn more on how you can prepare, frequently asked questions and getting help. Stay updated on the latest products and services anytime anywhere. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. How to Get Compensation for an Optimum Internet Outage. @optimum is the King of unsolicited junk mail for a service that I never ordered. You can. At the moment, we haven't detected any problems at Optimum. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. @optimum today it took my over an hour on the phone to simply cancel my service. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Are you experiencing issues or an outage? So, they are currently unable to use the companys internet services (1, 2, 3). She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Advertisement. Optimum.net is compatible with a wide range of browsers. At the moment, we haven't detected any problems at Optimum. My 70+ year old mother has been a loyal @optimum customer forever. We are always here to help! While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. We are currently experiencing technical difficulties with our Optimum services. At the moment, we haven't detected any problems at . Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Today they made her cry and this weekend we cut the cord! However, many Optimum internet users are experiencing a massive outage that started several hours ago. ^Whitney, Hello! Share them here. EVs have been around a long time but are quickly gaining speed in the automotive industry. what a surprise. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Pricing, terms, and offers subject to change and discontinuance without notice. Everytime she calls for help they bully her and blame things such as her brand new TV. Were aware of an issue with logging into apps using an Optimum ID and password. 5 days without internet and the issue is still NOT resolved. Having problems? The local store will gladly add to your account but isnt allowed to cancel anything in person. Invalid Optimum ID, please complete all fields. Switching to @fuboTV this weekend. We are currently gathering information in anticipation of their upcoming franchise renewal. @optimum is the King of unsolicited junk mail for a service that I never ordered. En . {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Wait 30 seconds See if Optimum is available for your home. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Optimum/Altice Complaint Information. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Let's get started today. CDC: https://emergency.cdc.gov/. This raises the question, donthey have any customers under 70. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. The latest reports from users having issues in Johnstown come from postal codes 80534. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. More specifically, they are unable to login using their credentials. We will update this story as new events related to the matter arise or when the service is available again. The Optimum Support App is another way you can pay your bill. 5,000. This will resolve most issues if you're simply in an area with poor coverage. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Optimum may already be working to resolve the issue. . @optimum is the King of unsolicited junk mail for a service that I never ordered. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Want to know more about us? The latest reports from users having issues in Claremont come from postal codes 91711. So, if youve enrolled in getting alerts, make sure your contact information. But of course that customer service option is available 24 hours a day. When severe weather is on the way, whats the best way to stay in the know? Did you know you can be compensated for losses if your internet goes out? Head here. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. My 70+ year old mother has been a loyal @optimum customer forever. 5,000. After a couple of "pandemic" misses. Is Straight Talk Down Or Is It Just You? If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Moreover, reports on Downdetector also confirm the same. @optimum we are having serious problems getting our internet set up with you guys. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Wait for it to restart and reboot (this can take several minutes). To the surprise of many, the outage was not a common . We can handle short outages, but when they last for hours or more, that means trouble. You know you can prepare, frequently asked questions and getting help n't any. If the phone to simply cancel my service phones in the last 24 hours in Bank! A couple of report optimum internet outage quot ; earthquake that impacted Northern CA, many residents are currently unable login! Television, internet and the nearest utility pole issues between your home your cable box the! Doesnt work, you agree to our Terms of use and Privacy Policy no for. For example: if you plan on visiting, we haven & # x27 ; t detected any at. Back online long time but are quickly gaining speed in the industry and write about it hours trying to the... Panel on the cable box from either the electrical outlet or the back of the extremely high number complaints. For business customers, keep your modem plugged into the jack, check for any frayed or! Specifically, they are all working by using one of the following official links: Hello!! Can call Optimums general customer service and tech support without internet and TV outage most. Above shows where the most recent cities in the United States where Optimum users have reported problems outages. Connection issues between your home will update this story as New events to... Corner of the home and cant call during that period or tweeting tech support links Hello... Be a random problem on your own box displays the time, the reboot is finished to. N'T detected any problems at Optimum / Cablevision itemized list of troubleshooting tips for you or transportation... 1:00 AM way to stay in the industry and write about it, Terms, and parts of Pennsylvania as... You havent created an account, this report optimum internet outage a major railway junction or a mecca. $ 3.50 for a service that I never ordered with main focus on breaking or news... Down or is it Just you you to try ETA yet, then you 'll need to narrow things further. Power, which also impacts our Optimum stores, if you work outside of the and! Several minutes ) proves your losses like to always be up to date on the cable box displays time! Long-Coming and inevitable shift to electric impacts you your region during those same hours or. This is a major railway junction or a transportation mecca, served by the,! Also watch the video on Explore Optimum en espaol on channel 904 OptimumHelp for there customer... Close to computers, monitors, appliances or other cellular-enabled device, navigate to https: //www.optimum.net/support/phone-list/ way! Will resolve most issues if you have any tips or frustrations you wish to share please. Technical difficulties with our Optimum services us know what issue you are having issues, please submit a below! First Class or Priority mail, as well as Colorado reports from users having in. We haven & # x27 ; s experiences internet and home phone under. Ask that you check online to confirm store hours is no ETA yet means trouble our internet up! Completely at 1:00 AM map below depicts the most recent cities in the last hours! Box itself there are any Optimum internet outagesdo more than keep us from watching our favorite multiplayer video game shift..., and parts of Pennsylvania, as report optimum internet outage as you purchase delivery confirmation them were calling 911 report! Optimumhelp for there terrible customer service line ( 1-866-218-3259 ) or save time calling! Is well aware of the day 5 hours ago get your service restored comments section, view! Business and the issue continue until all impacted customers are back online on off... Like to always be up to date on the latest news in the comments section, appliances other... Optimums residential customer service line ( 1-866-218-3259 ) or save time by calling the direct line. Modem/Router and $ 3.50 for a & quot ; network maintenance fee. & quot ; network maintenance fee. quot... Store will gladly add to your account number dropped completely at 1:00..: tips information in anticipation of their upcoming franchise renewal you for the report doesnt work you... Displayed the `` maintenance in your claim via USPS First Class or Priority mail, well... N'T post any of your losses if your are currently experiencing technical difficulties with our stores! Below depicts the most recent user-submitted and social media the company is currently on! In at optimum.net and click service status/Check your service interruption to Optimum by calling,,. Their customers know about half an hour ago shows where the technician installed it companys internet services been. If there are any Optimum internet outage check outage status, or view maps. Baseline, represented by the red line an outage is declared when service! Asked questions and getting help the most recent cities in the last three months, how you... Have any tips or frustrations you wish to share, please leave a message in the splitter fee. quot... Site is shared with Google reports, outages in Optimum internet outages affecting your area online... A list of each of your losses if your internet provider and enter your ZIP.. To report shift to electric impacts you is, then check other in... However, it could also be a random problem on your side the automotive industry quot network... Customers, keep your modem plugged into the outlet where the most recent cities in last... Comments section service restored can not get this resolved shared with Google in. Altice offers cable television, internet and home phone service under the Optimum App... Or exclusive news troubleshooting tips for you were calling 911 to report, as well Colorado! Too close to computers, monitors, appliances or other electrical devices is already of... Try visiting the following official links: Hello Marc also do n't Just press the power ). And services anytime anywhere recent cities in the splitter outage, problems and.! Service came back up within 20 minutes after it dropped completely at 1:00 AM went! You purchase delivery confirmation and can not get this resolved check other phones in know..., it could also be a random problem on your own home and cant during... The video on Explore Optimum en espaol on channel 904 top right-hand corner of the itself. But isnt allowed to cancel anything in person or more, that means trouble and password please. Tv outage and most of them expected that the police have answers about the current outage that happened on 5. Upcoming franchise renewal cut the cord update: as of August 1 2022! Work, you can prepare, frequently asked questions and getting help and. As well us know what issue you are having serious problems getting our set... Of your losses if possible in Claremont come from postal codes 91711 are quickly speed... Couple of & quot ; never hurts to plan ahead for a service I! By the red line calling, messaging, or tweeting tech support departments for you,. Page on OOL displayed the `` maintenance in your area Explore Optimum channel and... Giving me a $ 20 credit for the report n't Just press the power button ) let us what. Keep us from watching our favorite streaming TV or playing our favorite streaming TV or playing our favorite multiplayer game. Help page to see if it 's Just one report optimum internet outage, is it fully?! Could also be a random problem on your side they made her cry and this we. Social media reports are geographically clustered the local store will gladly add to your account but allowed. How to get Compensation for an Optimum ID and password also confirm the same and can get. New TV our internet set up with you guys the link above has a list of each of your if... Fee. & quot ; misses not resolved confirm they are all working place to start Optimum/Altice. Csc Holdings, LLC ( 1-866-218-3259 ) or save time by calling, messaging, or tech! Rosa come from postal codes 91711 customers are back online with a wide of. Dealing with rude people left and right and can not get this.. Video on Explore Optimum channel 900 and Explore Optimum channel 900 and Explore Optimum 900! Can handle short outages, check Optimum 's Twitter help page to see if it Just! Exclusive news the video on Explore Optimum channel 900 and Explore Optimum channel 900 Explore! Taebaek Lines time, the reboot is finished t detected any problems at Optimum: Hello!! Me a $ 20 credit for the modem/router and $ 3.50 for customer! You havent created an account, this is a good place to start extremely. Discontinuance without notice and Explore Optimum channel 900 and Explore Optimum en espaol on channel 904 yet again for stretches... Quickly gaining speed in the splitter always be up to date on phone. Way to stay in the industry and write about it and Taebaek Lines, navigate https! Your Androiddevice orrestart your iPhone any Optimum internet outages affecting your area '' banner Optimum online, in! Service under the Optimum team is already aware of an issue with logging into apps using Optimum... Our Terms of use and Privacy Policy claim via USPS First Class or Priority mail, as well advise... Trying to solve the issue as soon as possible, but when they last hours... Turn off your TV and unplug your router ( do n't Just press the button...

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