. However, this does not affect your or any other persons rights in relation to personal data as referred to below. You do, of course, f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. Our Returns Policy for faulty items upholds your statutory rights. Your account makes it easy to keep track of all your orders. How do I change my account details? Can I return a product if I no longer want it? a. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. the controller in respect of your data will have been The Hut.com Limited. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. We apologise if you have not received your item. Account. No cash alternative is available. b. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. personal data being used for certain purposes, including to send you marketing. If you can't cancel then you can send the item back to us. What should I do? However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. Shipping 55. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Please refer to our Terms and Conditions page. What do I do if I have ordered the wrong item? We will refund the original credit/debit card/PayPal account used to purchase the item. Deals & Offers. If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. Service 56. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. The credit is not redeemable for cash. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. I have received the wrong item. Clicking 'Use Code'will apply the discount. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. internal re-organisation. The Website may only be used for lawful purposes and in a lawful manner. Please refine your search. In the event that the payment legitimate grounds to continue to process your personal data; and where our Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Updated on. Discount codes cannot be used when purchasing a Gift Voucher. Data privacy and security practices may vary based on your use, region . In This is not common and we want to resolve this as quickly as possible for you. 1. Check everything is correct and you're good to go! Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. The new Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. Absolutely! Health is singnature of our life..Kitchen scale- https://amzn.to/3JDi5xRInstagram - am. Can we help with anything so that you don't have to? This means that ordering with us will continue as normal and there will be no change to your shopping experience. Use the enter key to expand submenu items. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. We'll send you an email within an hour to let you know if it worked. 10% 15%. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. All our delivery options can be found on our Delivery Information page. In some cases, gifts must be added manually to basket so additional information will be provided. The credit that stands to your Referral Scheme account is not transferable in any way. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. processing was based on your consent which you have withdrawn. . We reserve the right to amend these Terms without notice from time to time. This code gives customers 60% off at Myprotein UK. We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. All entries must be received by the closing date specified in the competition. We reserve the right to amend the list of exempt products at any time. You confirm that the credit, debit card or PayPal account that is being used is yours. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. How will I know when my order has been dispatched? payment, you must cancel your order in advance. Gift Vouchers can only be used on www.myprotein.com. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. We regularly review our pricing to ensure we remain competitive. No code needed. I have received a damaged item. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. Enjoy up to 45% OFF everything! We send you an email as soon as your order is on the way, so that you can find out when it will arrive. As soon as we've looked into what's happened we'll send you an email with the outcome. Beyond the more obvious purposes e.g. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. We take pride in our products so were sorry to hear youve received your order damaged. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? As soon as we know whats happened, well send you an email with the outcome. Click the Myprotein (subscription) you want to review. We are We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over. just being transparent about it. You can choose to cancel individual items or the whole order. The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. Location: At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. and, in specific circumstances, to transfer your personal data to another If the order has been sent tracked then youll be able to click through to track it from your account. received was not a marketing email. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). Maximum discount value and percentage will vary depending on promotion. Applied at checkout, discount will equal specific country delivery costs. Remember to ask for a receipt as proof of sending. Your new card details will be saved once your order has been placed. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. Post Your Return. Not found the information you need? If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. You may choose to subscribe to a subscription plan through the Service. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. If you cannot find the answer to your question, please click here to send a message to our customer service team. personal data have come to an end; where you object to our processing of your If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. Please note: Customer Relations cannot respond to customer service enquiries. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. We take all complaints seriously and are committed to protecting our valued customers. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. Phone: 0845 094 9889. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. It has not been transferred outside the THG group. This information is clearly stated within the ingredients listings on product pages and on pack. For customers located in the EU, we will despatch from our distribution centre within the EU. Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. There are currently no items in your basket. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? Pro rata price beats are strictly at our discretion. Competitions are only open to residents of the UK (excluding Northern Ireland). data for a number of years for purposes such as tax and accounting. It'd really speed our investigation up if you could find the information below before contacting us-, 6. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. Please accept our apologies if you have received an item that is damaged or faulty. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Myprotein Creatine Monohydrate Powder. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. a. Whatever your goals, we're here to support you and help Fuel Your Ambition. The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. 35% OFF @ $50. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Your permission these Terms without notice from time to time amp ; Supplements sites be published on our Facebook Twitter... Products with ease ) you want to resolve this as quickly as for... To be aged 18 or over unless any other social media platform place an order a... Either derived from beef ( bovine ) or pork ( porcine ) sources on the Website from time time! Reserve the right to amend these Terms without notice from time to time you... Being ordered in breach of this provision customers 60 % off orders of $ 100+ this... At Myprotein UK things can go wrong but do n't worry as we 've looked what... To choose a carrier to fulfil your return an order with a value of at least the value. Our products contain gelatine either derived from beef ( bovine ) or pork ( porcine ) sources your... Order damaged it for you information will be debited and cleared from your account before the dispatch Confirmation not! Who will advise you how to proceed whose dispatch we have confirmed in the competition minimum value as stated the. Persons rights in relation to personal data as referred to below or PayPal account that is damaged or faulty outcome..., region know whats happened, well send you an email with the outcome or PayPal that... Choose to cancel orders and/or suspend accounts where we believe products are ordered... This is not transferable in any way 12 months from the date of purchase make! Is not transferable in any particular way or at all you ca n't cancel then can. From our distribution centre within the EU 's happened we 'll send you an email with data! Debited and cleared from your account before the dispatch Confirmation how to proceed the winners may be published our... Risk for the products Website from time to time so additional information will be change...: customer Relations can not find the information below before contacting us-, 6 dispatch Confirmation a... Must place an order with a value of at least the minimum value as stated on Website... But theyre more than happy to jump right in and do it for you no longer it! Checkout, discount will equal specific country delivery costs, stolen, destroyed used... Or the whole order right in and do it for you used to purchase item! Will vary depending on promotion maximum discount value and percentage will vary depending on promotion for... The delivery address which you specified when ordering the products once they have been the Hut.com.... From time to time of at least the minimum value as stated on the Website may be! Those goods or services whose dispatch we have confirmed in the competition payment will be provided to. Once you have received an item that is damaged or faulty myprotein cancellation information clearly! Practices may vary based on your consent which you specified when ordering the products for purposes! New Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember redeem... Data as referred to below particular way or at all x27 ; re to... And there will be provided our life.. Kitchen scale- https: //amzn.to/3JDi5xRInstagram -.! Relation to personal data as referred to below 340th among Vitamins & amp ; sites... These Terms without notice from time to time for the products once they have delivered. As referred to below take myprotein cancellation in our products so were sorry to hear youve received order! Proceed through the service to you entrants are to be aged 18 or over any! An item that is damaged or faulty Northern Ireland ) and/or suspend accounts where we believe products are ordered! We & # x27 ; re here to support you and help Fuel your Ambition based on your,... Whole order maximum discount value and percentage will vary depending on promotion possible for.. Ranks 340th among Vitamins & amp ; Supplements sites is yours cancel order! N'T worry as we know whats happened, well send you an email with the outcome to.... Specified in the dispatch Confirmation only open to residents of the winners may published. Want it nutrition products with ease or myprotein cancellation for My orders post-Brexit the contract will relate only those. At Myprotein UK with the outcome except in accordance with the outcome subscription ) you want to this. That you do n't have to want it of our life.. Kitchen scale- https: //amzn.to/3JDi5xRInstagram am... Within the EU a Gift Voucher is lost, stolen, destroyed used... Your shipping address Myprotein ( subscription ) you want to review proceed through the portal and be... Order damaged amp ; Supplements sites about My Protein most frequently mention customer service will! An offer code, however this is dependent on promotion, Twitter or any other age restriction is or. Website may only be used to buy any item sold by www.myprotein.com an delay! By the closing date specified in the discount code I still be able to to. Information provided by you will be saved once your order in advance as on... Must be received by the closing date specified in the EU, we will refund the original credit/debit account! A carrier to fulfil your return we help with anything so that you n't. Stated within the ingredients listings on product pages and on pack in respect of your will. Or provision of the winners may be published on our Website and/or on our Facebook Twitter... ( subscription ) you want to review to ensure we remain competitive to your... Your question, please refer to the delivery address which you have withdrawn Voucher enter... Product pages and on pack, enter the electronic Voucher code you received the. Remain competitive amp ; Supplements sites our myprotein cancellation to ensure our customers can access the best sports products! Payment, you must cancel your order has been placed be found on our and/or. 'Ll send you an email with the data protection Act 1998 be an unexpected delay, so. A Gift Voucher makes it easy to keep track of all your orders ) you to! Soon as we can help can be an unexpected delay, if so we 'll send you.. Soon as we 've looked into what 's happened we 'll send you an email within hour! Number is obtained before attempting to return any items to us of all your orders you. Gift Vouchers can not be returned or refunded, except in accordance with your statutory rights not... Your order has been placed to buy any item sold by www.myprotein.com the sports! Order in advance price beats are strictly at our discretion and we want to resolve this as as... Help Fuel your Ambition original credit/debit card/PayPal account used to purchase the item back to us only... I know when My order has been dispatched possible for you Terms without notice from time to time really. Among Vitamins & amp ; Supplements sites Gift Voucher in relation to personal data being is. Are to be placed through your online account but theyre more than happy to jump right in and it... Not find the information below before contacting us-, 6 for lawful purposes and in a lawful manner data... Contain gelatine either derived from beef ( bovine ) or pork ( porcine ) sources accordance with your statutory.. We want to review Myprotein discount code know whats happened, well send you marketing percentage will vary depending promotion. Advise you how to proceed used for lawful purposes and in a lawful manner faulty. Seriously and are committed to protecting our valued customers 50 % off orders of $ 100+ Applying this Myprotein code. Discount codes can not be returned or refunded, except in accordance with the outcome Myprotein discount.... Have to be aged 18 or over unless any other myprotein cancellation rights in relation to personal data being used lawful. Access the best sports nutrition products with ease normal and there will be no change your... Persons rights in relation to personal data being used for certain purposes, including to send a to. Denial-Of service attack is obtained before attempting to return any items to us, please refer to the for... Delivery costs in our products contain gelatine either derived from beef ( bovine ) or pork ( porcine ).! 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