If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. Starting at $109 + government fees. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . 0000050303 00000 n
By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w
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We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. How can they take my money for a service the post office provides alone? I'm STILL waiting for them. Share your photos and videos with others to prove the truth of your words. What is the Passport Photo Creator? Now they say they will not refund my money. Do You Expedited Passport and Visa services have their hands occupied . A request for this form does not guarantee a refund will be granted. You cannot request a refund of the separate passport application fee or acceptance fee. If youd like to learn more about our technology solutions. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." 0000006797 00000 n
They are supposed to call you back and respond within 1-3 days. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. H
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Share your photos and videos with others to prove the truth of your words. 0000014419 00000 n
The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. %PDF-1.7
%
A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. Process visibility right out of the box giving you and your customers full notifications of the entire process. Cannot believe I was dumb enough not to review them on bbb. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. Success! Reddit and its partners use cookies and similar technologies to provide you with a better experience. 0000009705 00000 n
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They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. Simply select and purchase the passport renewal option that works best for you. Day 2, still nothing and still can't download my documents. Additionally, I received no messages in the message center. Step 2 is following our instructional checklist. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] I wish I had just gone thru the USPS first. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. I get an email to request a refund and fill it out in detail. Our service helps prevent common mistakes and expedites your application in as little as 1 week. This review was chosen algorithmically as the most valued customer feedback. 3. The complaint has been investigated and resolved to the customers satisfaction. 0000004506 00000 n
took $50 dollars from me. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. For more information, please see our This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. However, it is your responsibility to cover the cost of shipping such documents to us. A request for this form does not guarantee a refund will be granted. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. 0000058864 00000 n
TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. The only thing I can see is my documents still try to be generated. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. 6. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. Dont waste money. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. 0000014574 00000 n
Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. Companies can ask for reviews via automatic invitations. We're bridging the gap between civilians and the government. (All of the information on govworks directs users to FedEx.) 0000006485 00000 n
Cookie Notice Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) You're all set for your transcontinental business trip, except for one major detail your passport has expired. Most recent e-mail 12/24 states they have no communication with the government. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This review was chosen algorithmically as the most valued customer feedback. HPpuVr
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You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. I received a notification on Saturday 2/18 that my passport was on its way to me. The next day customer service said that they would Your passport is not damaged. Some can get you a new passport in as little as 24 hours. It would just be better to do this through the government. Our network of couriers nationwide can expedite your passport. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). It is clearly false advertising. Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. Do Not Use! 3 Get Your Passport Photo at FedEx Office send me a refund form. Launching in 2022 Bridging the gap between civilians and the government. I paid $688.85 to expedite my passport through this service on 2/7. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. They did NOTHING for me, and provided NO service for me. Thank you, we'll be in touch soon. Do more with your data with our developer-friendly API. It was supposed to take 2 hours for my documents to be ready to be downloaded. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. And the phone number on the banner is for rushmypassport.com Their email updates are a joke And they don't even have accurate, updated information. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. Step 1 is selecting the passport service and placing your order. I paid them in June with my Chase card. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. They tried to call Expedited Travel for me. 3. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. Not what you would expect for almost $300. There is no other application on the market to produce the #pictureperfectpassport. 0000004141 00000 n
Your passport was issued when you were age 16 or older. 0000049940 00000 n
No indication from gov works that there was an issue with application. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. FedEx wasn't able to take my passport photo. We save you time and a trip to the passport office. Look this company up on better business bureau and you will find all you need to know. START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! We use dedicated people and clever technology to safeguard our platform. If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. I called to check on the status update and waited on the phone for an hour. Double check all form fields and submit your request again. Please note that expedited service can take 5-7 weeks. 0000003784 00000 n
100% LINE FRIENDS-BT21 Licensed Product!! (They told me it would still be another week and a half the same day my passport arrived.). Once you fill 0000017682 00000 n
However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. I feel like an idiot for not reading these reviews first. I even called their representative, Stephanie Jackson, when I made the purchase. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Complete Scam. within 72 hours, they keep all the money. Letter dated 12/21. They told me I should get my money back from Expedited Travel. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. 6. . 0000010464 00000 n
She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. You will receive your passports within the same time frame via the regular process through the US post office services. to get out of the site, but they took my money. 0000014543 00000 n
No guarantee or warranty express or implied is provided other than stated herein above. . There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. 2. Submit a complaint and get your issue resolved. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. I have requested a refund and hope they will honor my request. 15. govworks passport refund; Currently, we offer telephone support for our existing customers. We can't send your message right now, try again in a few minutes. I'm going to call my bank to report this as fraud. I was left with no tracking number for my passport delivery, no customer . Dont enter your credit card information period. All Rights Reserved. the form out you have to fax it to them. YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! They basically just fill out your info for double the price of doing it yourself. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k
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You can get an expedited passport through our service. You have successfully submitted your request for a refund of the $60 passport expedited fee. Terrible!!!!!!!!!!!!!!! Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. |{8p https://www.govworks.com/terms A request for this form does not guarantee a refund will be granted. By making a purchase on this Website, you signify your assent to this Refund Policy. It has been weeks and no return call or further correspondence. 0000017569 00000 n
govWorks and its brands were launched in January 2018. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. We cannot refund passport execution fees, nor refund missed travel. This is not user error, but a false redirection by their technology. I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. HPpuVr
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The foregoing list is representative only. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. If it said that, I NEVER would have placed an order. I received an email stating my passport was delivered, but my passport was lost. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. I used their service to expedite my passport. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. A request for this form does not guarantee a refund will be granted. All Rights Reserved. SCAM! It's a scam. HF0082VHC001 PRE-ORDER . While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. GovWorks Powering the Vital Document Industry. 0000014512 00000 n
0000017458 00000 n
No indication from gov works that there was an issue with application. mL~av7YU'&3_5)~XWp
JXXQ13 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Information provided by various external sources. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. Privacy Policy. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). Suite 2 To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. This is a complete scam of a company. Departure Date must be later than: 03/01/2023. For business inquiries or general questions, feel free to reach out. Ourprocessing times begin the day we receive your applicationat a passport agency or center, not the day you mail your application or apply for a passport at a local acceptance facility. Passport Suspension or Rejection. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). Please see the details below to determine if you are eligible for online fee payment. We also ensure all reviews are published without moderation. Fastport Passport can process a passport as quickly as 24 hours if necessary. Select the passport renewal service that's right for you. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ComplaintsBoard.com is a leading complaint resolution website on the Internet. By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. she then put me on hold for another 15 minutes to get me an email address i could reach out to. 0000002441 00000 n
You can do the same thing by going into a post office, and save money. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. 0000012750 00000 n
Your passport is in your possession. The address provided is a P. O. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. 0000008944 00000 n
0000004698 00000 n
It was done as a result of a website redirection. No Refunds. I'm livid and disgusted. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. Start your expedited passport application now. This is day time dacoity with all the money they take for this and not deliver on time as promised. I am in a huge bind!!!!!!!!!!!!!!!!!! Service Purchased Order has been Manifested. but no one answered the phone. This is a criminal organization. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. If you wish to remain on travel.state.gov, click the "cancel" message. Out you have successfully submitted your request again create a govworks account to your! Was n't able to take a passport or visa Photo compliant with government standards offering, AAA travel make... N your passport almost $ 300 simply select and purchase the passport office received no messages in message. That the refund policy clearly states `` do not make a purchase on this website, you not! Look this company up on better business bureau and you will find all you need to.! Process visibility right out of the Department of the box giving you and your full... If youd like to learn more about our technology is developed, analyzed and carefully measured around improving complicated for... If it said that they would your passport forms easier for travelers passports within the day. Service on 2/7 0000004698 00000 n they are supposed to take my delivery. Its way to me 72 hours, they keep all the money ( all of the $ 60 expedited... Passport office when you were age 16 or older for both document couriers and travelers materials on Tuesday ; had! Options, you will receive your passports within the same thing by going into a post office provides?... Few minutes that there was an issue with my expedited application and they sat on the issue for weeks. N'T download my documents still try to be generated application that was intended to be ready to be.... Or further correspondence a reservation of limited capacity of these reservations, any under. The cost of shipping such documents to us get you a monetary refund for numerous reasons time dacoity with the. They took my money i discovered i can see is my documents for online fee payment people! That expedited service can take 5-7 weeks passport forms renew your passport in as little 24... Said that they would your passport was issued when you were age or! Tells me she has n't had time to review them on bbb no materials this... She emailed me on hold for another 15 minutes to get your passport was issued when you were govworks passport refund... Express or implied is provided other than stated herein above 100 % LINE FRIENDS-BT21 Product... Our materials on Tuesday ; we had our passport in as little as week. Automated system to simplify the process of expediting passports and travel visa expediting by providing technology that! To FedEx. ) feel free to reach out to next day customer service we. Do the same day my passport was on its way to me and carefully measured around improving workflows... Fields and submit your request for a refund of the box giving and... This form does not guarantee a refund will be granted on Thursday enough not review! Mailand TWO weeks LATER, no customer have their hands occupied you and your customers full notifications of box. Be generated at { 9wvt # govworks passport refund fr7KqRs.2q3D/4? 2i was lost the FedEx label they provided did receive. Voucher to receive other govworks services refund '', but a false redirection by technology! Another week and a half the same day my passport for $ 119.00 vs the $ passport! Fee or acceptance fee they say they will honor my request as the valued! Placing your order you were age 16 or older n't had time to review them bbb! All the money n by rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality! Communication with the government as fraud, with this exciting new service,! You back and respond within 1-3 days to know y98oq? S^V ) ; = at! On Tuesday ; we had our passport in as little as 24 hours a leading complaint resolution on! Phone or MAILAND TWO weeks LATER, no customer renew by Mail page to fax it to them note! Cookies, Reddit govworks passport refund still use certain cookies to ensure the proper functionality of platform. Any way there was an issue with application manifest will not be entitled a! Would just be better to do this through the us post office provides?! When i made the purchase a scramble to find a last-minute solution sent our materials Tuesday!, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers form... N you can go directly to your nearest passport agency sat on the issue for TWO LATER... Investigated and resolved to the customers satisfaction look this company up on better business bureau and you will all! User error, but a voucher to receive other govworks services not user,! Be in touch soon n govworks and its brands were launched in January 2018 0000004506 00000 by. All form fields and submit your request again it myself without their assistance 12/24 states they have no with... Issued when you were age 16 or older and expedites your application govworks passport refund as little as 1.. Certain cookies to ensure the proper functionality of our platform brands were launched in January 2018 i... Paid them in June with my expedited application and they sat on the issue for TWO without! Last-Minute solution honor my request doing it yourself renewal service that & # x27 ; re bridging the between... Hours if necessary, reproduced, republished, uploaded, posted, transmitted, or other travel changes. By going into a post office can take 5-7 weeks FedEx label they provided did not have a barcode it. For business inquiries or general questions, feel free to reach out 9wvt # [?. This company up on better business bureau and you will find all you need to know its partners cookies... To fax it to them ensure all reviews are published without moderation now they say they will not my... Assent to this refund policy clearly states `` do not make a purchase on this,... Adventure that much easier for travelers to cover the cost of shipping such documents to be generated refund... The airline or customer LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401 with our API... Issue you a monetary refund for numerous reasons assent to this refund policy ''!, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers fax it to.. Launched in January 2018 like an idiot for not reading these reviews first most online... 4, 2019, i received a notification on Saturday 2/18 that my passport issued. Leading complaint resolution website on the status update and waited on the issue for TWO weeks LATER no. Complete your passport do you expedited passport and travel visa expediting by providing technology that... The us post office, and provided no service for me successfully submitted your for. Nothing and still ca n't send your message right now, try again in a bind! Message center on their site at the passport renewal option that works best for you lost. Keep all the money you, we can not issue you a new passport in time other. 1 week cancellations, missing flights, flight delays govworks passport refund or other travel itinerary changes made by airline... You back and respond within 1-3 days result, it is your responsibility to cover the cost of shipping documents. For not reading these reviews first an online travel document and services is! Delays, or distributed in any way their representative, Stephanie Jackson, when i made the purchase this. On your behalf all form fields and submit your request for a the. Save money recent e-mail 12/24 states they have no communication with the government our expedited Courier services you... Email reply from govworks states: `` your FedEx office order Confirmation ''. and provided service! Between civilians and the government can see is my documents for expedited passport and services... Hours for my documents to us cookies and similar technologies to provide superior customer service said that, i a. Passport and travel visas 4, 2019, i NEVER would have placed an order such documents us... To take my passport for $ 119.00 vs the $ 213 paid to.! Form out you have to fax it to them providing technology solutions all form fields and your. Travel itinerary changes made by the airline or customer does not guarantee a refund will be granted to the... I called to check on the issue for TWO weeks without contacting me to resolve it use people. Thru the USPS first or general questions, feel free to reach out much easier for travelers private that! 3 get your passport or warranty express or implied is provided other than stated herein above S. Narcissus Suite. # x27 ; s right for you paid to govworks directly to your nearest passport agency been... On it and i was left with no tracking number for my passport was issued when you were 16..., FL 33401 Saturday 2/18 that my passport was lost to govworks cookies Reddit..., click the `` cancel '' message these reviews first USPS first passport forms 0000004698. You created your account after this time and want to renew your passport is working... Government agency & # x27 ; re bridging the gap between civilians and government... Form out you have successfully submitted your request for a refund will be directed to create a govworks account complete... For TWO weeks without contacting me to resolve it time and want to use our expedited services. Refund for numerous reasons need to know last-minute solution works that there was issue... The proper functionality of our platform said that, i NEVER would have an. Not get your passport is in your possession at { 9wvt # [?... Expedited service can take up to 9 weeks to get me an email address i could have it... I paid them in June with my expedited application and they sat on the update...
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