Contacted seller response was not helpful. They both have multiple complaints and 1-star ratings from customer reviews, yet both hold an A+ rating from the BBB. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. Policy. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Because you are not purchasing items from or selling items to Mercari, your experience with individuals using the platform can vary widely. We found millions of reviews for Mercari. When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. Customer Service is terrible. After doing that I still can't touch my money. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). Is Mercari Legitimate? But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. 1099-K Reporting and Disclosure Information. I questioned the authenticity of DY bracelet when I first received it. Terrible site for a seller. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. To get an idea of whether people using the platform call Mercari legit or not, weve taken a look through multiple Mercari reviews. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. How convenient! App works better than main site. and our Yes they have my money and won't direct deposit..and i have emailed them with not anawer. Where do these people come from? They don't offer me anything. Mercari needs to make some changes. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. The Mercari app makes it a simple process for both sellers and buyers. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Their policy is robbery. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. The company describes Mercari as The Selling App, and says that you can buy or sell almost anything on Mercari. They will just blow your issue off! And since I only have 7 ratings, so that poor rating really stands out. Mercari takes the initiative in keeping its users safe in a way that other services should take note. Mercari should advertise that they sell a ton of new items not just used They are the best site I have ever found. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. It all sounds great, but is Mercari legit? I still haven't been paid for things I sold. No more dodgy meetings with total strangers in weird places to drop off a sold item. Don't say shipping unless you follow up. This can be uploaded to the app along with a description of the item and a price. Mercari Fees for Withdrawing Your Balance. The seller sent me the wrong Watch. After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. 'In honor of imnotlegolas for starting this subreddit.'. I sold something to someone that asked for a cheaper price which I gave them. Payments are processed on the site, preventing fraud or scamming people through the site. That put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark, Craigslist and Facebook Marketplace. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. The seller used an undeliverable address, so it was shipped back. The buyers and sellers are on bs you guys take forever to refund our money and give favoritism to certain sellers this was a good app to conduct business and i will definitely be deleting my account soon. While Mercari faces similar security limitations to other online services, in my experience I found it to be a pain free and secure platform with many features in place to ensure buying and selling is relatively risk free. Many are vintage and new or minimally used. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. It is now the responsibility of the seller to package and ship the item to the buyer. First, well provide a brief overview of the entire process. With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. Mercari is all about the images, that is taking photos of the things that you want to self. On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. Selling items is easy and the Mercari apps streamlines the process. Products used:None, seller failed to include power cord and lied about listing. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Have you ever gotten a low rating for something unfair or stupid? No packaging. Mercari would not help in anyway. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. If you wish to start a selling account with . Received without the power cord. Money wasted including shipping. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. Is Mercari safe according to those that use the platform? Two out of the six orders were cancelled by the seller so I won't be using this site again. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Verification can help ensure real people write reviews about real companies. reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer The next step when trying to delete a Mercari account is to fill out the form. As the other complaints, the help is pointless and difficult to find. As soon as the request is received, your account will be deleted. Step 4. 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