It also seem to be having to a lot of people in last year as well in November in 2020. I never had checked my usage before and this was in October. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. I got credit for extra data used. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. Hey there! I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. In this way, data will not be lost. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? https://comca.st/3DbG8SJ. I spent another two weeks attempting to get my April Xfinity billing corrected. This Post Describes the Symptoms Of this type of Hijack. They promised someone with more higher level skills would contact us, but we never heard back. (Yes, that was sarcasm.) Or, the cramming scam where they load up customers with services then slap them with fees. Locked post. xFinity called me within a few days and left a message on my v/m. I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. Thank you for your patience and understanding. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. Choose Delivery Optimization form the list. , I refuse. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. SAME! He stated he always does this because people forget their password. Not having stuff run automatically after watching a video. These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! Playing high quality music and videos consumes a large amount of data. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. During this time my April overcharge went from 247GB to 347GB. Shockingly, the new router has made no difference at all! Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. Any other ideas of what might be making my data go crazy? Instead, type "Xfinity Support" there. And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. Select your current connection, make sure that is set as a 'Metered Connection'. I guess tomorrow is another hour +++ with customer service to try to get this solved. Oh, no! I have attached their contact information below, just in case. https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope, Extremely high data usage on home internet, Xfinity is at best inaccurate, at worst FLAT OUT lying about my data usage and These things can add up and cause higher usage. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. Were you able to work this out with Comcast? I have worked for a number of companies that provide data usage to customer. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. Fix this problem now! Trying to get a 3rd party to drill down into our data usage per device. Im having the exact same problem. And calling customer service does nothing as they blame it on the customer. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. Spyware running in the background can cause sudden spikes in data usage. Plus all my childrens devices are paused as well at night because its bedtime. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. All rights reserved. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? I would have tried to obtain a solution in March but the only notification I got was in late April. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. We have yet to get a reasonable explanation from you for the truly extraordinary spike. If I cant solve this problem, Ill have to say goodbye to Comcast. Also take Note of Connection-specific DNS Suffix. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. And I don't see any hopeful words about Xfinity helping with a solution. We are going to mention 7 of them in detail. Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. I do want to see you get the answers you are seeking. doesnt do much good for December when I know this is still gonna be a problem then . Type your message in the text area that appears at the bottom of the window and hit enter to send. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. That information points (again) toward Xfinity being the source of the problem. Spiking started in May. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. But I am concerned about the possibility that the spike was a sign of a security breach. We seem to be having the same issue many others had in November 2020. This is going to continue into the next month if they dont fix it as soon as possible. I would be happy to review the account and check for any provided notes. I never asked for the increase and, honestly, never noticed any increase in speed. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. I have not changed anything. I've never gone over 700GB in a month, ever. I have reviewed all the connected devices. They are of no help. Not happy! Its been a week. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. One of the major changes I noticed with my families usage was streaming. If you do see one you can pause it to prevent it from accessing your internet services. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. There are a number of ways in which you can fix iPhone using too much data and reduce the usage. To help conserve your monthly usage, you may want to consider the following tips: Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. Your data usage could suddenly be high for a variety of reasons. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. What is going on? 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