Christopher Elliott. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. I've booked an AirBnB for a long stay. Its important to understand why hotels have smoking policies in place. It is about 40 minutes from the north part of sonoma and heldsberg. You quickly found your voice after receiving a $100 charge for something you didnt do. Create an account to follow your favorite communities and start taking part in conversations. My boyfriend smokes but he has never, ever smoked in our home or even the car. Luckily I reviewed my credit card statement and caught it. Restaurant staff could use a lesson on courtesy. Please see our partners for more details. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. Smoking. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. Do You Pay For Hotel At Check-In Or Check-Out? If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. I also agree that the $250 is fair. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police I told her we requested a nonsmoking room, because we do not smoke. Therefore, you should not have to pay a smoking fee or half a smoking fee. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. I contacted Ace on your behalf. But I didnt do it! Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. We hope you will still consider us your next time in Corpus Christi. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Filing fees perhaps, but even the $250 is a toss-up at best. Separately, you disputed the charges on your credit card. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. I reviewed the correspondence between you and the hotel. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. If you dont recognize an item, contact the merchant and ask about it. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. A: Ace shouldnt have charged a smoking fee unless you smoked in your room. Also, we had two $3,500 laptops and a lot of camera gear in the room. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . Kid paradise but too loud & overcrowded in pool & play area. A Comprehensive Guide. Tiki bar almost as good as Oahu in Ha. Stayed in this hotel for WELL under 24 hours for business. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. Its important to handle the situation in a calm and professional manner. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! But thats the world we live in. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. He wouldn't listen and walked away. ago Well that's disappointing. SOUTH PORTLAND, Maine . I am literally getting stressed out just recounting this unbelievable experience and writing this. Thank you for the review. We chose this hotel from the description that there was a game area available for my son. I could have been hit with a smoking fee, but wasnt. by Ariana St Pierre, WGME. ANSWER: You didn't smoke in your room. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Prices are the average nightly price provided by our partners and may not include all taxes and fees. It's been over 12 hours and the host hasn't responded to my reply. : Lawyers, Answer Questions & Get Points It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. Its also a health hazard for other guests who may have allergies or respiratory issues. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. more. Luckily I reviewed my credit card statement and caught it. Red Roof did respond to you in writing about your complaint. I believe you have our actions mistaken with another guest". Goes without saying, right? . Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. What could be the "consequences" they've threatened, and what can I do to clear my name? I'm very sorry to hear about the problems experienced during your stay. Suspended ceiling in the bathroom has rusty rails. How Much Do Hotel Housekeepers Really Make? I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! I'm sorry to hear your stay was less than satisfactory. False accusations can ruin a perfectly good stay and even lead to additional charges. But it's not a perfect comparison. Most hotels have a smoking fee that can range from $100 to $500. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. I was just charged $175 for smoking in my hotel room. Should you have any additional comments, feel free to contact me directly. "We so enjoy staying at your hotel. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. I loved the beach. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I said, fine, please bring your manager over, because this is ridiculous. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Smoking is a fire hazard and can cause damage to the hotels property. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Please do not quote spam as this enables it to 'live on' once the spam post is removed. I've never smoked and so I had no problem with this. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Days Inn by Wyndham Orange Anaheim. But hotels don't necessarily see it that way. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. Goes without saying, right? I think you were too polite. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. However, I do not smoke. Show prices. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. If there is anything I can do to help, please feel free to contact me. They now have a restaurant in its place. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Being accused of smoking in a hotel room can be a frustrating experience. Glad to hear you had a nice stay with us. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Most hotels have designated smoking areas outside the building. Here's what to do. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. Can I get a refund? Stayed in this hotel for WELL under 24 hours for business. 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