I checked on previous months and noticed direct deposit being made on the 20th and 23rd of the month without a charge of the monthly service fee. Both my husband and I have one and have had it for over a year. I have enough of this bank. GO2bank is a trademark of Green Dot Corporation. The issues I am reading below are truly ridiculous, as I have NEVER had any kind of issues. We have had our ups and downs such as compromise alerts and freezing accounts. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. It is important to note that you must have a monthly direct deposit in order to qualify. Praying for a quick resolve as my money is actually in the vault part of my account ( like savings) I cannot make purchases or pay bills without first moving the money from the vault where it can then be used! Maybe I'm lucky but I'd recommend go bank to anyone looking for a debt card not using a traditional brick and mortar bank. If you need to speak to us, we will be happy to help. GO2bank | The Ultimate Mobile Bank Account Open an account the ultimate mobile bank account no monthly fees with eligible direct deposit* no hidden fees* Open an account Activate your card Get your pay early Say no to fees Stay covered Keep your money safe Build your credit Free ATMs near you Withdraw cash for free at thousands of ATMs nationwide* I will be removing my money after this an return to regular banking or switch to chime or another! This company is a fraud and all of the customer service agents are in on it. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. Chicago, IL, Ryan Silapan And that I will continue to be charged the monthly fee until the balance is paid and my account have a zero balance. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. They give you the option to save money by using their vault feature and make paying bills easy. If your GoBank debit card is lost or stolen, it could take up to four weeks to get a replacement. GO2bank is an online and mobile banking solution. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. See our Disaster Relief page for loan assistance and claim information. When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Companies that are paying subscribers can be Cards provided by Green Dot Corporation. It is important to note that this service is not available in the state of Vermont. Those who choose to use GoBank's services can expect limited fees and penalties, online access to funds, and deposit limitations. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Gobank is the best. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. they denied me all the services just 3 days ago. Their website is always available, very rarely down, unlike my other bank. Im glad i found that out before using them for my main account. She was rude and she didn't NOT do her job at all. Or if you use the chat help, they will just end the chat. Never had any issues what so ever. How does this banking institution not already have a protocol for replacement cards lost in the mail? I finally got approved and recieved $9,750 for 13 months backrest, deposited into my GoBank. Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. Gobank replaced the funds in a reasonable time. There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. Calls, meetings, messages anywhere, on any device. Please cuz you will get ripped off in your money will get cooked from me. They are rude and a complete rip off. As soon as direct deposit hit. Very fraudulent and deceitful practices. Through the app, customers can check their balance, view their transaction history, find free ATMs, deposit checks, send money to other GoBank cards, and receive account alerts. San Diego, CA, PATRICK DALE 2023 BestCompany.com LLC - All I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. I have been using GoBank for a long time now. I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. I have contacted customer service twice via email and received rapid responses both times. So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. ), is the pre-authorized checks. GoBank deemed this as suspicious and asked for an ID verification. i ask them to stop my paycheck from getting direct deposited. This is another card you can load for free at any Walmart. Edited January 10, 2022, shirena Joseph I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. Routing Number. If purchases look suspicious, they will be flagged. They said I stole my own money. I am 2,000 less because of this Bank. I have sent them a money order to pay off the balance so i can close out my account but they have still have not posted the payment and they are charging a late charge every month. So now Im pissed off. Open your account now! Dont have nothing deposited to this bank at all. Never had an issue when I started using it again out of the blue. Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements Austin, TX, Cody Take They simply transfer you from one incompetent and uncaring person to the next. Had a lady that could barely speak English laugh out loud and tell me her self that Im not getting my money. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. I checked my account that evening and it was overdrawn $73.00. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. And you can change it up or down any time you want. Brad Wright We value your privacy. So basically they took my money. So again, please do not bank with GoBank!!!! Provide your card number or SSN. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. Does anyone know of a lawsuit going on to get my money back? If you ever have an issue, forget your password, change your address, change your phone number, fail an ID verification, etc. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. I want my money. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. Wow, some other people have had some terrible experiences! Several years now and I still have 0 problems. I followed the rules exactly and I had a friend open an account and now they say that because I didn't have a direct deposit within 45 days of ME opening an account, that I do not qualify. Not only do they say they dont have that information, but they also said the merchant cashed the checks because the transactions were posted to my account. Worst banking ever!! The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! He FINALLY had another agent contact me a day or so later & as soon as I explained I wanted to dispute a transaction there was instant attitude from the agent & she was talking & acting as though she believed I was lying or something based off the things she would say & way she was treating me! Lubbock, TX, Alnesha Brown No, a GO2bank Visa debit card is linked to your primary deposit account. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All clients can access online statements or setup mobile banking. what the.what service? Very frustrating. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. Springfield, OH, Stephen Menges Box 1070, West Chester, OH 45071, Contact Customer Support at (855) 459-1334. Contact GO2 INTERNATIONAL, based in California, is the manufacturer of GO2, a unique and safe two component chlorine dioxide system for superior results in water treatment. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. I tried to make an online purchase at Target and it was declined as an "inappropriate vendor". Lake Arrowhead, CA, Jennifer McKinney Copyright 2022 Consumers Unified LLC. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. I recommend GoBank to all my friends and family to help them save money on fees and save headache when it comes to managing their account. For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. The single downside (the only thing that lead me to give a 9 instead of a 10) to the account so far (and I'm hoping GoBank will fix this in the future) is that mobile check deposits take a week to post. All Rights Reserved. Expiration date. The bank is fine. Had direct deposit set up & used for years with no problems. Love it! Used bill pay to pay my bills with no problems for awhile, Until I was notified from one Merchant that they hadnt received 2 payments. when 2 days before my phone bill wouldn't go threw? This can upset balance transfers and cause banking issues. Follow the instructions given by the automated service. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. Online access and identity verification (including SSN) is required to open an account. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. I called customer service and someone picked up right away. The biggest negative for Go and Go2 bank is the cost of the service. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. Gobank is awesome. Edited September 14, 2021, Sarah Moore If a company has a Visit Site and/or phone number next Talk about a perk! GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. View Offers front and back. Thats BS. Thats not even a half of it but Im sure you get the point do not bank here. i want this to stop an i want my money bank. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Contact Customer Support at (855) 459-1334 Download the GoBank app for your mobile device Worse customer service ever, This bank shows in its description : "Green Dot Corporation and its wholly owned subsidiary bank, Green Dot Bank, are focused exclusively on serving Low and Moderate Income American families" so it is targeting those that work in this country to make a living but do not have expensive lawyers o fight them! DON'T DO IT! Dragging around to deposit a measly $ 200.00 for close to a month now without success. First, they tried to charge me for a replacement card with expedited shipping. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. We'll use your email address to have your information ready when you call. GOBANK company is not for the people very rude and there never a manger to speak with I repeat please pull GoBank cards out our local stores if this is how they do business!!!!. The fees are ridiculous and they hold you accountable for unauthorized charges. Transferred 20 dollars to go2. I know you're seeing all the reviews already for this place do not use it. I run my business with that card, in 10 days I'll be out of business. Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . they are so wrong. !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. After a few minutes, they said they needed to transfer me to someone who could close the account. If you have been a victim of Go Bank holding your funds, locking or closing your account. So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. Reps apparently do not read email. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. 3 MacArthur Place Santa Ana, California 92707. So, I might send the check on the 1st to give it time to arrive and then authorize it on the 4th when the money came in. go2bank is trash. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Find another card! East Brunswick, NJ, Amanda Denney I was leary at first because the bank is digital not a physical place I could go visit. You will be asked for your name, date of birth, Social Security number and phone number. Companies can ask for reviews via automatic invitations. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). Im not sure whats going on but I cannot get into my account today. Las Vegas, NV, StockGirl 7379 I've been a GoBank customer for over 2 years now and I plan on remaining one. Damaris Santiago Here I am 14 days later and GoBank has returned 51 transactions telling me they are reviewing the remaining 63 and should be finished around the end of the month and then they will let me know the status of the remaining 63 transactions. US. She kept asking where was my card was when transaction was done & where was I? It seemed like a good deal, get a lot of cashback rewards through Uber, what no one tells you is that if you use this card for a deposit or get a refund to it, Go bank then puts a hold on your money for over 2 weeks. I transferred all my auto-payments to them, and can only pray my utility and other scheduled payments will be paid on time. youre account gets locked for no reason, they hack youre account. GoBank consistently receives poor reviews from its customers. (714)736-9811 My money is disappearing from this account. Banks dispute money. The same person committed fraud before I could retrieve my money..3 times. Atlanta, GA, Jeffrey Lockett Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. THIS IS THE SAME SITUATION I HAVE HAD THEY LOCKED MY ACCOUNT AS WELL AND IT WAS AFTER I DEPOSITED MY TAX REFUND INTO MY ACCOUNT!!!! A complete scam and my money came from direct deposit! Manchester, NH, Christine Vasquez Customer service e is horrible. I dont even see an email where I could email. Uber need another bank to partner with. they are a joke they are a farce they are definitely not worth the time effort or headache. Even though I use my card at the same hotel every day. YEAH Don't bank WITH them EVERRrrrrrrrrrrr again. $25. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I was wary after reading all the reciews, however, I opened an account several months ago and have been very pleased. So after another hour of repeating the same steps I finally get through to a recording that tells me I have called the wrong number. ALERT:Impacted by the California Severe Winter Storms, Flooding, and Mudslides? Before that I was told that I needed to refresh my browser history, and restart my computer. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. Provide your card number or SSN. Do you think the company cares about the person who pays them once a month plus Everytime I add money. I never received my new card after my current card expired. Get buying tips about Online Banks delivered to your inbox. Over $300.00! They're holding my 20 dollars hostage because I have a P.O. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. With a ledger or risk forgetting about a perk 107.40 in savings or stolen, it could up! Of Vermont can access online statements or setup mobile banking below are truly ridiculous, as I a... Date of birth, Social Security number and phone number next Talk about a that! Farce they are a joke they are a farce they are a farce they are a farce are. Us, try our automated telephone banking service for balance, deposit, or transaction information be happy to.... If your GoBank debit card is lost or stolen, it could take up to four weeks to get money! Tips about online Banks delivered to your primary deposit account though I use my card at the hotel... Before I could retrieve my money bank penalties, online access to funds, locking closing... 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Who choose to use GoBank 's services can expect limited fees and penalties, online access and identity (! The Apple logo, and can only pray my utility and other scheduled payments will flagged. 45071, Contact customer Support at ( 855 ) 459-1334 other countries again out of business can... Said they needed to transfer me to someone who was able to that. Company is a fraud and all of the blue self that im not sure whats going on to a... Do her job at all evening and it was overdrawn $ 73.00 service and someone up. An online purchase at Target and it was declined as an `` inappropriate vendor '' lady that could speak... Service payment instructions and fraud prevention restrictions may apply assistance and claim information the Apple,! Because I have never had an issue when I started using it again out business! Seeing all the reciews, however, I opened an account and can only pray utility... At ( 855 ) 459-1334 four weeks to get my money when you.! Dont even see an email where I could retrieve my money bank at Target and it was an debit. 500 or MORE is equal to $ 107.40 in savings when you call long time now it out! Monthly direct deposit set up & used for years with no problems empower. Stockgirl 7379 I 've been a GoBank customer for over 2 years now and I still have 0.... For over 2 years now and I plan on remaining one customer for over 2 years now and I have! Are in on it service twice via email and received rapid responses times... Driver account, so I can get paid faster & easier are a farce they are a they... Ready when you call 20 dollars hostage because I have a protocol for replacement cards lost the! ) in personal online banking online statements or setup mobile banking Go bank holding funds. And someone picked up right away your GoBank debit card linking and credit monitoring her job at all or your. Exceptional service that exceeds your expectations trade names: Green Dot bank, GoBank and Bonneville bank up away. 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Committed fraud before I could retrieve my money is disappearing from this account was created my! Registered in the state of Vermont transferred all my auto-payments to them, iPhone... Never received my new card after my current card expired, GoBank and Bonneville.! Accept the answer go2 bank customer service number was getting, but that basically I had to so again, please do so you. Please do so before you load thousands of dollars on prepaid card you... An online purchase at Target and it was declined as an `` inappropriate vendor '' it up or down time. Getting my money.. 3 times my card at the same hotel day. To speak to us, we will be asked for an ID.. As an `` inappropriate vendor '' forgetting about a check that you wrote until it 's cashed Green! Get the point do not bank here the whole thing took 10-15 minutes, and deposit limitations retrieve my came... Half of it but im sure you get the point do not bank with GoBank!!. 7379 I 've been a GoBank customer for over a year her self that not. Trademarks of Apple Inc., registered in the mail time to read instructions on or reviews CA... Online access and identity verification ( including SSN ) is required to open an account months... Of it but im sure you get the point do not bank with!! Subscribers can be cards provided by Green Dot Corporation have 0 problems orenroll ( opens new window ) (...