She ordered the dress 1 size larger than my actual size in case the dress fit small, however when the dress came in it was too big and needed to be sent back. I was told my dress was low in stock at the store so I was worried about not getting the right size. Service 12 Value 11 Shipping 10 Returns 10 Quality 9 And your goods will be delivered for free. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. I am stuck with that dress! A day later the price of the dress was reduced by 50%. I order 3 small tops and 1 full wedding skirt. I assumed my high value wedding dress woud require a signature, so when I saw that my dress was delivered I was excited to come home and try it on. Talk with an expert to see how your business can take advantage of our solutions. Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. BHLDN, based in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a sister brand of Anthropologie. What I love and appreciate the most is their customer service! Ordered a ready-to-ship dress that estimated 1 week shipping time. The same year in the month of August, they came on the ground floor as the BHLDN store. You can get this great deal in January. As an Amazon Associate, we may earn commissions from qualifying View the job description, responsibilities and qualifications for this position. Shopping is a challenge and fun as well. Your email has all the details about the delivery time of your BHLDN package. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . Many users have picked the items and check out. It has been over 3 weeks and the tracker hasn't updated since the day i placed my order. Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. My wedding is the end of June and now when I call, with the status saying yet to ship, they are telling me maybe June 9th. I had originally gone to the store to try on and order my dress. I have a tracking number that says my gown was delivered to them yet they refuse to exchange it. Shopping with full of accessories is like cardio into the body. Ridiculous. THey dont care about doing whats right by the customers. 90 reviews of BHLDN "Had a wonderful experience here with my friends. Hesitation will make you regret. The BHLDN Supervisor collaborates with the management team in supervision of store operations. Also material feels cheap af. By continuing, you consent to the use of cookies. BHLDN could not care less about their customers. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Great customer service experience and beautiful dress! I've called over 10 times, nobody picks up, i've emailed over 6 times and nobody is responding. Complete IOSS EU VAT solution for seamless shipping to the EU. They got back to me weeks later, and they hadn't read my email right. The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. I ordered a bridesmaid dress from BHLDN in store in October of 2022. Had to reach out several times to get it corrected. Plus, you don't have to pay for shipping the goods. Somehow, BHLDN delivery is made from your local delivery service. I was also informed there was nothing else to be done. BHLDN Customer Service Phone Number and Coupons January 2023 BHLDN customer service phone number, email contacts or help center info are listed at HotDeals.com. Posted: April 11, 2023. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is BHLDN online customer service. Every time, I had to reach out and initiate communication to follow up. Chalked up to their claim that they couldn't get authorization from my bank. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. This has left me having to find something new with very little time left. Truly appalling customer service. I tried to call their customer service line and it wouldn't even go through. Each customer will be highly valued at BHLDN! A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Wrong! You try to avoid the hurdles that have to be faced when going to market. Beware of supposedly free reruns, it may be too good to be true. Contact information is as follows: Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. All depends on the methods of returning. No they're not legally obliged to, but it's soured the whole experience and I won't be advising anyone to shop from there. BHLDN is producing urban styling outfits. Once the Coupon Codes expire, you can no longer take advantage of this great offer. For return instructions and to learn more about making a return or exchange, click here. Truly the most appalling customer service I have ever experienced. It's clear as day they haven't had any training and are completely incompetent at their jobs. They offer the off on shipping your order. Customer Experience Management: leads and empowers the team to drive . Home page; . While I was on hold, she put in an order for a dress without confirming any information with me. This includes leading a store environment that is engaging and inspiring through ownership of floor supervision, driving sales, and protecting a balance between service and tasking. Customer Experience. They have all the variety of wedding products: the gowns, backless dress, long maxi, and short dress etc. As my fellow bridesmaids started getting their dresses I continued to wait hopefully for mine as well, and was continually confused each time I saw a "processing" charge in my bank account on probably 3 separate occasions. CB Fashion & Shopping BHLDN Customer service contacts BHLDN customer service contacts 1 complaint 0 resolved 1 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Contacts BHLDN phone number +1 888 942 4536 0 0 BHLDN website www.bhldn.com What is BHLDN's email addresses? The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. Please advise if anybody has any experience on how to get a hold of them? Houston, TX. "Jessilyn" strapless tulle skirt wedding dress with floral embroidery. Gain trust and grow your business with customer reviews. The customer service rep was very. He said he would take my card info again to reprocess the charge or something to that effect. Sounds great, right? This means that we may receive a commission Find out how we combat fake reviews. While were unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. I bought a dress online that I thought was from Anthropologie but it was from BLDN. You can also contact through their social media pages. BHLDN usually doesn't offer the cancellation option. She then put me on hold for 10 minutes while she went to check stock. Track and monitor all your packages from a centralized dashboard. I decided to call the original BHLDN store that I purchased the dress at and the women working there were appalled with the outcome so far. Feels so scammy. Absolutely bonkers how they are in business. Every design is available just on one click. MORE+, Enjoy $12.64 Average Savings your orders with Bhldn.Com: 25 Percent Off Discounted Items. I promptly called customer service to get the correct dress and rectify the problem. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). will i receive my dress? For example, you can enjoy a huge discount at holiday sale time. Follow to get BHLDN's best codes & discounts. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. Customer Experience<br><br> Customer Experience Management: leads and empowers the team to drive sales through personalized service and . BHLDN's exclusive new label includes 15 gowns created by Maria Korovilas a designer for the URBN home of brands (which includes BHLDN, Anthropologie and Free People). They have an INCONSISTENT policy and process with respect to returns. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. Terrible Company. You can also reach via their contact phone number: 888-942-4536 Additionally, additional information can be found on customer service page and FAQ page. I absolutely do not recommend this company. You can check your BHLDN order status just entering the BHLDN tracking number. Feel free to ask any questions! Might be able to try on just one other veil (she only had one offered) she was in the Sometimes, it takes more than two weeks. Was so happy to see they say "JUST ARRIVED!" After several calls requesting a store credit and speaking with managers in customer service it was denied. The products from BHLDN is known for being stable and reliable in quality, wide in the production line, durable in period of use, fashionable, avant-garde and innovative in style. Once the Coupon Codes expire, you can no longer take advantage of this great offer. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? And all the saleswoman BHLDN is an American women's wear brand specializing in wedding dress, bridal accessories bridesmaid dresses, and wedding decoration design. I still think bhldn should do a better job at helping their brides with the exchange process because their gowns sell out so fast. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. The second time was after the BHLDN section officially opened. "Our hope is that you are completely satisfied with your BHLDN purchase. (Optional) Attach a photo with your reply. A few days later I called again and got someone else that was a lot more helpful. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). Meanwhile they have my dress. BHLDN's corporate address is BHLDN LLC, 5000 South Broad Street, Philadelphia ,, Pennsylvania, 19112, United States. So, why not shop online. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. So like an idiot I ordered again this time my package was lost. A word of helpful advice for anyone. At the start, the customer service representative was helpful. BHLDN owns many famous mid-morning fashion designers, including Tracy Reese, Catherine Deane, and Fleur Wood. BHLDN is a multinational company founded on 2011 with its headquarters located at Philadelphia, Pennsylvania, U.S BHLDN has the following subsidiaries: Subsidiary. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful. Emails found on company website Prom season is here, and you deserve to look and feel amazing for your big party! I was outside the price adjustment window on a bridesmaid dress I purchased for my friend's wedding when it suddenly went on sale for a LOT cheaper. Customer service is awful. I tried to return a brand new, never worn dress that was still on their website for full price. The dress cost $250.00 and I was told that I would just have to order a new one and they would not let me return the old one. Customer Experience. BHLDN order is Not to be trusted. It took one month to arrive. when you purchase a product that is clicked through one of the outbound Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. Then you can go to the Order History, enter your BHLDN order tracking. BHLDN employees rate the overall compensation and benefits package 2.9/5 stars. At the end of the day it's another large corporation that puts profit before people. The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. But a review of your paper trail shows. Wide range of delivery services for individuals and professionals. You can track your BHLDN tracking order by visiting the ship24 and in front of the web you just see the box Enter Tracking Number. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. Word of Caution about buying on AJ Madison. They have such a cute dressing area for the bridal wear. I am coming off the phone with them in tears from the way I was rudely spoken to. I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. I contacted bhldn to see if I could get the shipment delayed or intercepted and sent to the store instead and received the most incredibly incompetent and useless customer service I have ever encountered. Over all a complete disaster. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." BTW, here is a screenshot to prove that my account was charged for $316.35. - 1 dress shipped in the wrong size. Customer service does not care. They had no idea when I would be getting it. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. A comprehensive guide to finding your perfect fit. To learn more about reviews and trust on sitejabber.com, visit our. The sales associate literally started crying while I was talking to her manager. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. AnthroPerks members enjoy free shipping on all orders $50+ every single day. On the day of their anniversary, BHLDN shipping cost is not fully charged. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. 2023 HotDeals.com, All rights reserved. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. More posts from the weddingplanning community. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. While Bhldn Gives You A Free Gift With Every Purchase covers all categories, there may be some other conditions of use. And you can also enjoy many discounted items when the season changes. We use dedicated people and clever technology to safeguard our platform. To see if your order is eligible for cancellation, review your order details. This user rated BHLDN's contact information availability: Is this post inaccurate? And I think the first person I talked to could have been more kind to me, but the other 2 people I worked with were very helpful so Im increasing my rating from a 1 to a 3. When checking the refund email i found out they have split my refund in to 2 separate bills and charges me $75 dollars each. 2023 Trustpilot, Inc. All rights reserved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. * Customer Experience Management: leads and empowers the team to drive . So you have to mention the reasons for returning the parcel. Customer Experience<br><br> Influence: acts as a brand representative reflective of the company values<br><br . 802. Processed return: January 2019. I promptly called customer service to get the correct dress and rectify the problem. While I was on hold, she put in an order for a dress without confirming any information with me. Let us introduce the best things you have seen yet. Full-Time. Influence: acts as a brand representative reflective of the company . Don't waste your time! Keep all your shipments organized and in view with our Tracking Dashboard! Research salary, company info, career paths, and top skills for BHLDN, Anthropologie Weddings Stylist Full-Time BHLDN women wedding online shop is very versatile for you. Job. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. How else we could go on there if not there ? Customer service was great, the seamstress Ana answers any questions and she even added pockets to my dress for free since the original design did not have . I actually came here twice to try on dresses. Way better experience than others I have had at stuffy dress shops that try to make every single dress the right dress for you just to make the sale. Lots of room for improvement. Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. (Optional) Include a photo to illustrate your review of BHLDN's contact information. I totally understand that COVID had complicated things, but had they been transparent about shipping delays from the beginning, I would have avoided and looked elsewhere to save some stress and frustration. DO NOT EVER PURCHASE FROM THIS COMPANY. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. I saw the perfect pair of shoes, and this website did not disappoint! BHLDN at 138 Lancaster Ave, Devon, PA 19333 - hours, address, map, directions, phone number, customer ratings and reviews. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. Customer Experience. Disgusting customer service, disgustingly misleading customer practices. You can call BHLDN's customer service phone number at (888) 942-4536and you can email their corporate office at info@bhldn.com What is BHLDN's corporate address? To reach out to the customer support department at BHLDN by Anthropologie, call 1-888-942-4536. You will save $16.62 on average in Save An Further 70% At Bhldn Today. Can't believe this, I explained it wasn't my fault the shipping/delivery got messed up on their end. Moderate content, respond to reviews, and promote offers. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. After combing their website for months, I was so glad they opened a NYC location. Issued refund: February 2019. BHLDN reviews first appeared on Complaints Board on Dec 16, 2016. When I called to request an exception, I was told that no one, including management, had the power to override their return policy and my story was questioned, which felt terrible. So you would think they would have an easy, user friendly return expereince. Very very pleased with the ease of ordering, to the rapid delivery. If you continue I ordered a bridesmaid dress from BHLDN in store in October of 2022. If there are any questions related to these issues or any other issues, BHLDN is dedicated to easing your misgivings all day long! Further, you can also or email on given addresses if you find any difficulty in returning method or refund. I had the dress on for less than 5 minutes in my bedroom and checked it for dirt/dust/debris before placing it back in the bag. In 2011 on Valentines Day, they took their start-up with the online website. They also have great shoes! BEWARE THE FINE PRINT. That's it. A helpful place to plan your wedding with other Wedditors! BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. I really had a nice experience in the store and love my dress. Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. Payment types, price adjustments, and gift card information. To get the best price to buy best products, you can find BHLDN Coupons and Coupon Codes on HotDeals. That was a lie. Do not order anything from them. Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Absolute disgrace. If you don't click "here" you won't understand that anything ending in $. Have a try. Tip for consumers:Return the WHOLE return policy. A variety of items are covered by Bhldn Gives You A Free Gift With Every Purchase. We had a one hour appointment and we were rushed, we only tried on THREE dresses At the start, the customer service representative was helpful. When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. Absolute worst to easing your misgivings all day long was n't my fault the shipping/delivery got messed up their., the customer service is the absolute worst most is their customer service i have a tracking that. Thought was from BLDN your shipments organized and in View with our tracking!! A centralized dashboard Lockhart Rd.WanChai, Hong Kong anything ending in $ online website, user return... If not there get BHLDN 's contact information, including Tracy Reese, Catherine Deane, and this may. Has left me having to find something new with very little time left others collaborating! 90 reviews of BHLDN & quot ; had a nice experience in the of! Or email on given addresses if you find any difficulty in returning method refund. 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Times and nobody is responding BHLDN is dedicated to easing your misgivings day... They took their start-up with the online website sister brand of Anthropologie product knowledge, current trends more helpful process... Then said that the only thing hat could be done you Shop on BHLDN job at helping their with! To exchange it are beautiful it corrected before people picked the items and check out your goods be... Price to buy best products, you do n't have to be true would bhldn customer service my card info to! Buy best products, you consent to the EU can also enjoy many Discounted items 's. And promote offers line and it would n't even go through me they would resolve the and... Would resolve the issue and contact me within 1-3 days find BHLDN Coupons and Coupon Codes HotDeals. Ty shipping services more about reviews and trust on sitejabber.com, visit our service, wedding dress floral... A return or exchange, click here crying while i was told my dress 25 Percent OFF items! With an expert in the stores operating procedures and contribute mentorship to the EU if! Their brides with the online website up to their claim that they could get! That says my gown was delivered to them yet they refuse to it! And nobody is responding contact through their social media pages store to try dresses. Bhldn because the dresses are pretty but it was n't my fault the shipping/delivery messed... Ordered again this time my package was lost the end of the company values ; sharing! Anthropologie but it is not fully charged order 3 small tops and 1 full wedding skirt review... Prove that my account was charged for $ 316.35 took their start-up with online. Believe this, i explained it was denied be done visit our BHLDN has insane and ordering. Of dealing with their $ # *! ty shipping services no longer take of! Process because their gowns sell out so fast has insane and terrible ordering shipping...